We had a great experience with Basnett. Our 24 year old basement zone Trane XE90 finally gave up the ghost. When I called Basnett, Madeleine in the scheduling department was very helpful and friendly. Senior Technician Jay Agnew (our neighbour) came over within an hour or so, and diagnosed the multiple issues with our gas furnace. When we mutually determined that it was not the best or safest course of action to repair the furnace, Jay quickly put us in contact with Anthony Kent who came over and gave us all the options for replacing our system. There was no "hard sell" or pressure to spend more than we needed to. Just an expert and honest evaluation of our options and what incentives are available through the state for the replacement equipment. We were so impressed that we have decided to go with them installing new heat pumps and suplemental gas furnaces for both zones in the house. Basnett is a family owned business that actually cares about their neighbors, which is a rarity when so many HVAC companies in MA are getting consolidated by investment companies. Highly recommended for their service, pricing, responsiveness and the quality of their employees.

Update: I would also add after our install, the Basnett team came out two times to adjust air pressures and volumes. The new system allows us to schedule heating and cooling and take advantage of GELD's off peak rates. Our heat pumps don't surge cool or heat like the old system. It is a consistent temp and air volume all the time. There are no blasts of cold or hot dry air. We are super happy and the price after rebates was a bargain. GELD bill is lower given other projects that we did at the same time.

Update2: Sharla and I would be remiss if we did not mention in our recommendation how important it is to us that Basnett is a locally owned family company run by a person with real morals and community spirit. Rob Basnett hires veterans and young people who aren't perfect on paper but show a solid work ethic. The crew of people that he has trained from the ground up is unparalleled in our area. Not only is their service quicker, less expensive and better, you should realize that your money is going to train and employ local young people so that they can have sustainable careers. Sustainability concerns should include people, especially young families. Rob Basnett is building a sustainable business which Groton folks can be loyal to. That is everthing to Sharla and myself. Their YouTube page tells a positive story. Many thanks for reading!